After working for nearly 100 years as a business, VIOS van den Hondel has become one of the most expert and largest producers of stairs in the Netherlands. And over the course of a century where they’ve been leaders for innovative design and production, the company houses a vast amount of knowledge about both their products and the processes that go into selling and producing them. They’ve managed that knowledge and many processes for 10 years now with the help of Microsoft Dynamics NAV and the e-Con Sales and Product Configurator. Recently, they added with Compass Staircase, an application that enhances their ability to work with product-specific information and design. These fully integrated solutions have played the star role in helping them thrive in a difficult economy. In particular, e-Con has ensured that product quote to production cycles have run smoothly, and given back time for building and growing the business. Automation and integration have been essential to their continuing success—let’s explore how and why.
Selling and producing stairs requires highly specialized knowledge and a meticulous production process to ensure accuracy and keep deadlines and costs under control. With more than 80 employees and two different locations, the company relies on technology to help them transfer customer and product knowledge and provide standardized processes from the first sales call to delivery of custom goods. Since 2001, they’ve been able to automate processes and collect and analyze customer and product lifecycles in Dynamics NAV and e-Con, and make use of integration between the two systems start to finish.
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Our more than 1000 dealers now deliver 66% of our orders online and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms.
Waldo Ragole, ICT Manager
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“e-Con helps us to continuously automatize our order processes and provides a creative platform for independent web-based tools. The flexible CPQ functionality can be adapted and individually programmed for use in a wide range of applications.”
Frank Brandtner
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“e-Con analyzes quality and offers all the checks and balances needed for a perfect order. An order that would take hours to complete manually can be accomplished in a few minutes, with no errors. ”
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“Thanks to seamless integration with Microsoft Dynamics AX, e-Con CPQ ensures web orders are always based on real-time ERP information. They’re error-free and can go instantly to production”
Geraldine Billiet
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“I want the best CPQ tool for our Dynamics 365 eco-system. With e-Con CPQ we’re about to enter the after-sales market with time savings in service inspection and analyses from 8 weeks to just 1 week. e-Con CPQ will pay off big time!”
Boudewijn Rast, Group IT Manager
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“e-Con CPQ lets Ridley almost automatically generate BOMs instead of risking mistakes made working manually—and it saves us time that can be better spent.”
Frank Iliaens
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“e-Con is honest about the technicality of the setup. Some configurators claim that you can do the setup ‘without code’. That may work for 80% of our complexity, but e-Con is extensible enough to handle all our requirements.”
Christophe Boogaerts, Project Manager
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“e-Con CPQ leads to big savings in time spent on order entry, and it’s decreased error margins to an absolute minimum.”
Alexander Bressers
