After working for nearly 100 years as a business, VIOS van den Hondel has become one of the most expert and largest producers of stairs in the Netherlands. And over the course of a century where they’ve been leaders for innovative design and production, the company houses a vast amount of knowledge about both their products and the processes that go into selling and producing them. They’ve managed that knowledge and many processes for 10 years now with the help of Microsoft Dynamics NAV and the e-Con Sales and Product Configurator. Recently, they added with Compass Staircase, an application that enhances their ability to work with product-specific information and design. These fully integrated solutions have played the star role in helping them thrive in a difficult economy. In particular, e-Con has ensured that product quote to production cycles have run smoothly, and given back time for building and growing the business. Automation and integration have been essential to their continuing success—let’s explore how and why.
Selling and producing stairs requires highly specialized knowledge and a meticulous production process to ensure accuracy and keep deadlines and costs under control. With more than 80 employees and two different locations, the company relies on technology to help them transfer customer and product knowledge and provide standardized processes from the first sales call to delivery of custom goods. Since 2001, they’ve been able to automate processes and collect and analyze customer and product lifecycles in Dynamics NAV and e-Con, and make use of integration between the two systems start to finish.
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“We wanted our sales tool to generate valid selections. With the old configuration tool, we had too many cases where combinations were selected which could not be built. This is now a thing of the past, while maintaining the flexibility to handle ‘non-standard’ requirements.”
Daniele Nardin, Head of Marketing and After-Sales-Services, CCO
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"A major goal is to capture essential knowledge to be able to sell the best solution for our customer’s requirements and make this available for their international sales organization."
Christoph Wilde
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"We chose e-Con for several reasons: off the shelf integration with Dynamics 365, e-Con Studio's facility in allowing us to model our product lines in one environment, and for how easy it is to use for sales teams (via CE, portal, or FO). We also value e-Con's international clientele and network. All these things make e-Con an ideal partner for companies like Priva."
Kees van der Kruk, Product Marketeer
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"e-Con CPQ will help CSI understand customer requirements, quote and offer the right services, resulting in customers making buying decisions faster."
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"Since implemented, e-Con has cut the time spent on order intake from 10 minutes to only 3 minutes, providing plenty of extra time during the typical 15-minute appointment."
Wouter Spann, IT project manager
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"We want to work with e-Con CPQ for many years forward because they help us to be the leader in our market"
Tor Martin Aspholm
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
