When is a proven sales and product configurator like e-Con more than an ISV solution that transforms quote-through-order processes? Answer: when a business with multiple companies and world-wide locations sees that it can bring much more to the enterprise. Here’s the story of NRF, a loyal e-Con CPQ customer who discovered new depth and breadth in our solution. Now this complex manufacturing organization is using e-Con to add and manage product items within Dynamics AX, reduce costs of recovery operations, and save money for ERP licensing.

Business Situation: The Item Management Challenge

Established in 1927, NRF comprises 9 distinct companies that develop and manufacture advanced systems for heat exchange–radiators, radiator cores, air coolers, oil coolers, box coolers and air conditioning components. Their products can be found world-wide in many industry sectors, including car manufacturers, industrial companies, shipyards and the aftermarket.

Microsoft Dynamics AX worked well for NRF as their central ERP solution, but managing and updating item information within AX across 9 locations was still problematic. They had no consistent rules and parameters for adding and updating items, which led to data and transaction clashes that required full-scale recovery operations. Companies couldn’t share information effectively. For example, product items that had been converted from “manufactured” to “purchased” within one of the 9 organizations were not available to in the other 8 companies, because the products were not in the databases of the other companies.  Time, accuracy, and the ability to meet customer needs were always at risk, because items couldn’t be entered into sales orders across companies. For NRF, resolving item management was as essential as having an intercompany solution for standardizing quote through order processes, configuring items, and managing stock with rules.

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