It’s a simple question: Why do you want to purchase a sales and product configurator? For most companies, the answer would be that you want any solution you use to help improve business performance.
A robust configurator can help you achieve those goals by optimizing quote through production efficiencies, minimizing risks and errors, and reducing waste for both time and parts. The challenge is to find the right configurator for your business. We freely admit we believe that e-Con can meet performance improvement needs for many companies in a wide range of industries. That said, we’d like to take the time to walk with you through the stages of uncovering your specific challenges and needs, and ensuring you’ve got the right fit in your solution.
Which obstacles you encounter by choosing the right solution
We’ll look at the obstacles you may be facing with that are making the purchase of a configurator the right solution, in both senses of the word. Our work with customers shows that issues companies bumped up against include the following:
- Sales quotes are created using Excel spreadsheets, which isn’t by design a quote tool
- Salespeople spend too much time and energy trying to master complex quotation processes
- Quotes are inaccurate and inconsistent
- Products based on a customer’s criteria are not always accurately configured
- All necessary items, spare parts and services are not included on every quote
- Teams across the organization aren’t connected, resulting in delayed communications and flat-out miscommunications
- The products you sell have hundreds, even thousands of options that need to be organized, mapped, stored, and maintained and updated
- Employees are always searching for product experts to help precisely match products with customer requirements
At the end of all these issues is the big problem: customers wait too long for quotes that don’t accurately reflect what they want you to produce. You’re so busy with quotation logistics that your competitors are free to steal your deals.
The first step to solving the problem is to gain a clear view of your entire sales process. Analyze your business opportunities and uncover your best customers and optimal areas for your business to pursue. Stand in your best customers’ shoes and work to understand what they want and need. Then ask all your teams to lay out their issues with the sales cycle.
Download the full whitepaper here.