Ensure “customers for life” with an agile after-sales configurator.
SolutionsAfter-Sales Configurator for Dynamics 365
Customer loyalty in today’s marketplace is hard to find, so quick response and excellent service even after you’ve delivered a product is essential. Many companies struggle to meet those demands, especially when after-sales teams spend more time identifying problems and chasing down spare parts than they do on providing service. They don’t have good search tools. The information they locate may be outdated because it’s not connected to a central ERP system. It’s also hard to pinpoint a customer’s exact issue and register service calls efficiently if employees can’t follow standard but flexible troubleshooting practices. Ultimately, the hours lost registering calls and processing orders lead to delays and poorly executed service contract agreements.
These challenges can all threaten already fragile customer relationships. How can you expect loyalty if registration isn’t precise and service orders don’t include all information? You can end up with the wrong parts, the wrong resources onsite, and standstills that prevent timely, high-quality service.
e-Con helps you establish customers for life by incorporating all after-sales activities into your product lifecycle. Our rules engine improves speed and accuracy for finding, quoting, and ordering spare parts. A standard process streamlines service call registration and auto-generates service orders, including materials, resources, and charges. You can assure customers that you’ll meet service requirements efficiently, precisely, and cost-effectively
Watch how e-Con helps Indra Navia
“Complex configuration options had made bidding difficult and time-consuming for us and our prospects. It was too difficult for one person to have full control and we needed to find a solution.”
Watch how e-Con helps SMT Benelux Keep Its Edge
Established in 1946, SMT (Services, Machinery, and Trucks) Benelux has over 70 years of history as a leading, full-service distribution company that specializes in construction, material handling and recycling equipment.
More than 500 happy customers
Hundreds of businesses worldwide use e-Con across a wide range of industries. We don’t have room to share all our customer stories, but you’ll find some inspiring examples below! w!