Ensure “Customers for Life” with the e-Con After-Sales Configurator
Customer loyalty in today’s marketplace is hard to find, so quick response and excellent service even after you’ve delivered a product is essential. Many companies struggle to meet those demands, especially when after-sales teams spend more time identifying problems and chasing down spare parts than they do on providing service. They don’t have good search tools. The information they locate may be outdated because it’s not connected to a central ERP system. It’s also hard to pinpoint a customer’s exact issue and register service calls efficiently if employees can’t follow standard but flexible troubleshooting practices. Ultimately, the hours lost registering calls and processing orders lead to delays and poorly executed service contract agreements.
These challenges can all threaten already fragile customer relationships. How can you expect loyalty if registration isn’t precise and service orders don’t include all information? You can end up with the wrong parts, the wrong resources onsite, and standstills that prevent timely, high-quality service.
e-Con helps you establish customers for life by incorporating all after-sales activities into your product lifecycle. Our rules engine improves speed and accuracy for finding, quoting, and ordering spare parts. A standard process streamlines service call registration and auto-generates service orders, including materials, resources, and charges. You can assure customers that you’ll meet service requirements efficiently, precisely, and cost-effectively
What makes e-Con the #1 After-Sales Configurator for Microsoft Dynamics?
There are plenty of CPQ tools on the market, but e-Con Solutions is the only CPQ vendor focused solely on Microsoft Dynamics. Where other configurators integrate with or even use a separate database, e-Con lives in Microsoft Dynamics. Our configurator works as part of your total system, backed by our commitment to dedicating all our expertise and innovation to Microsoft Dynamics. We’re confident that e-Con is the simple choice for a flexible, robust after-sales configurator. Learn more about the value e-Con CPQ brings to Dynamics 365.