Need support for e-Con? If you encounter any technical issues with your e-Con solution, several support options are available to provide the help you need.
- First, make sure you’ve installed the latest fix on your e-Con version. Please refer to article How to install an e-Con update or fix for more information about installing updates.
- Second, you can search our knowledge base for quick answers to your questions and technical help. We’ll continuously add new articles for frequently asked questions.
- You can access the e-Con Customer and Partner portal. Here’s where you can find the latest product information, updates, and sales and marketing collateral: visit the e-Con Portal.
- If you’re looking for information about implementing, maintain, and modeling e-Con, e-Conpedia is a rich source of information. e-Conpedia includes all information in the e-Con modeling guide, along with a glossary, a search function, and practical “how to” tips. We’ve grouped information by topics so that you can quickly find what you need.
- If we haven’t already created an article fitting your request, we will provide assisted support. Make sure you enter a relevant subject – which will automatically search our Knowledge Base, and include a detailed reproducible scenario – that’ll help us help you a lot quicker!
If we cannot handle your request within a few minutes, or your request is not considered high severity, you will receive assistance the next Monday during our Support team’s working hours (08:30 till 17:00 CET). Please refer to our support procedure for more information.