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“Our sales representatives can take over a colleague’s work easily, print documents with a click in preferred formats, and convert to orders that won’t require data re-entry.”
Santoni
Created in 1919 Santoni is the very first Italian sock knitting machine manufacturer. In the last 20 years Santoni has developed a series of circular electronic “Seamlesswear” knitting machines becoming a worldwide leader in this technology.
“Seamless” machines are a revolution, thus Santoni began focusing mainly on this production including models which offered more flexibility in designing patterns and colors. Currently, with its range of several different type of machines, Santoni is the only one that can cover most of the textile field segments in order to satisfy the various market requirements.
Business Challenge
As a growing company with more than 500 employees it was important to Santoni to simplify the complexity in their sales processes. From a C-level point of view it was important to increase the efficiency of information transmission between different departments (technical-commercial) to sell only what can be produced. Santoni’s product portfolio contains hundreds of possible variations and the possibility of making errors in the quotation is huge. Making mistakes wasn’t the only threat for Santoni’s sales team. Due to their growth it was hard to store and centralize the product information and sales-know-how and to let sales people quote and order fast and preventing them from making mistakes.
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Reference
Our more than 1000 dealers now deliver 66% of our orders online and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms.
Waldo Ragole, ICT Manager
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“e-Con helps us to continuously automatize our order processes and provides a creative platform for independent web-based tools. The flexible CPQ functionality can be adapted and individually programmed for use in a wide range of applications.”
Frank Brandtner
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“e-Con analyzes quality and offers all the checks and balances needed for a perfect order. An order that would take hours to complete manually can be accomplished in a few minutes, with no errors. ”
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“Thanks to seamless integration with Microsoft Dynamics AX, e-Con CPQ ensures web orders are always based on real-time ERP information. They’re error-free and can go instantly to production”
Geraldine Billiet
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“I want the best CPQ tool for our Dynamics 365 eco-system. With e-Con CPQ we’re about to enter the after-sales market with time savings in service inspection and analyses from 8 weeks to just 1 week. e-Con CPQ will pay off big time!”
Boudewijn Rast, Group IT Manager
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“e-Con CPQ lets Ridley almost automatically generate BOMs instead of risking mistakes made working manually—and it saves us time that can be better spent.”
Frank Iliaens
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“e-Con is honest about the technicality of the setup. Some configurators claim that you can do the setup ‘without code’. That may work for 80% of our complexity, but e-Con is extensible enough to handle all our requirements.”
Christophe Boogaerts, Project Manager
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“e-Con CPQ leads to big savings in time spent on order entry, and it’s decreased error margins to an absolute minimum.”
Alexander Bressers
