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“Our sales representatives can take over a colleague’s work easily, print documents with a click in preferred formats, and convert to orders that won’t require data re-entry.”
Santoni
Created in 1919 Santoni is the very first Italian sock knitting machine manufacturer. In the last 20 years Santoni has developed a series of circular electronic “Seamlesswear” knitting machines becoming a worldwide leader in this technology.
“Seamless” machines are a revolution, thus Santoni began focusing mainly on this production including models which offered more flexibility in designing patterns and colors. Currently, with its range of several different type of machines, Santoni is the only one that can cover most of the textile field segments in order to satisfy the various market requirements.
Business Challenge
As a growing company with more than 500 employees it was important to Santoni to simplify the complexity in their sales processes. From a C-level point of view it was important to increase the efficiency of information transmission between different departments (technical-commercial) to sell only what can be produced. Santoni’s product portfolio contains hundreds of possible variations and the possibility of making errors in the quotation is huge. Making mistakes wasn’t the only threat for Santoni’s sales team. Due to their growth it was hard to store and centralize the product information and sales-know-how and to let sales people quote and order fast and preventing them from making mistakes.
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"e-Con CPQ will help CSI understand customer requirements, quote and offer the right services, resulting in customers making buying decisions faster."
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"Since implemented, e-Con has cut the time spent on order intake from 10 minutes to only 3 minutes, providing plenty of extra time during the typical 15-minute appointment."
Wouter Spann, IT project manager
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"We want to work with e-Con CPQ for many years forward because they help us to be the leader in our market"
Tor Martin Aspholm
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
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“With e-Con we can save so much time and effort. There’s no need to duplicate data, since all information is completely integrated. We no longer have to create BOM’s, routings, pricing, and other documents as a separate process. As soon as we validate an order, it’s ready for production.”
Michael Kaufman, VP
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"e-Con allows our Customer Care team to quickly and accurately configure Bills of Materials and Routing steps. e-Con ensures that the demand is driven for the correct parts and that they are machined, assembled, and tested according to the appropriate processes."
David Bitter, Technologist
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“Building, maintaining, and changing configurations can be handled by the company’s internal resources much more efficiently, and everything's available in record time to all users. Teams can take a proactive approach to issues and react quickly if major problems arise.”
Laurent Machu, Project Manager
