Multi-national, Multi-ERP Manufacturing: How Roxell Dissolved Business Barriers with the e-Con CPQ
Meet Roxell, a business that began in Belgium and has expanded into a multi-national developer and supplier of machines and equipment for poultry and pig farm feeding, drinking, nesting, and perching. The company now employs 300 people and works with a worldwide network of resellers, not to mention more than 65 distributors. They’re busy, and they’re thriving—a recent revenues assessment stood at 100 million—and with emerging markets in Asia, South America and Russia, the company’s growth opportunities are more than promising.
Roxell has 100 resellers, 65 users on e-Quote, working in a number of countries, and they use a wide range of ERP systems that aren’t connected with Roxell’s system. Sales teams work on a lot of different roads, so to speak, when they’re in the field. Roxell faced a two-fold challenge: How could they provide the resellers they depend on with centralized, accurate information about products, services, and manufacturing processes? And how could they give salespeople the mobility to work offline and online, with the assurance that they would have current information at hand?
Roxell needed a solution that could give multiple entities always-current product configurations via web browser, eliminating the need to wrangle with multiple ERP systems. They needed a tool that would enable sales to configure quotes online or offline, using a standardized, straightforward process based on rules that prevented reps from creating configurations that were inaccurate or that couldn’t feasibly be produced.
When Roxell invested in the e-Con standalone configurator, they gained an outstanding sales and product configurator for the company’s engineering, product, and back-office teams. They also extended their reach to all their worldwide dealers with the e-Con Smart Client. The solution did not require integration with resellers’ ERP systems—while e-Con is connected with Roxell’s Infor ERP LN system, resellers need only to install the client to work with sales and product information. Salespeople can work via the e-Con Smart Client to create quotes, proposals, specifications; all documentation needed for selling. If they’re online, information comes from Roxell in real time and they’re able to send quotes to Roxell with a few clicks for processing into orders. If they’ve been working offline, all information is synchronized and updated the next time they log into the e-Con solution. They can then send customer information and accurate quotes to Roxell for processing. e-Con outputs a list of items that is then consumed by the Roxell Baan system. In addition, Roxell’s system integrates with Siebel CRM, so worldwide customer information can be sent to Roxell and housed in a centralized location for easy access and automatic updates.
Results?
All teams and customers are scattered all over the globe, using multiple systems and channels, e-Con can bring together quote through production processes so that Roxell’s enterprise works as a connected system. A huge added benefit for Roxell itself is that e-Con, in particular the e-Con Design Studio, has optimized the process of building complex product configurations that can have thousands of variables.
With e-Con, Roxell can produce goods for a literal world of customers and give dealers a sales tool that accelerates success. The company is also using the tool to improve management of the sales organization. Data out from e-Con offers measurable information that turn into valuable sales insight, including:
e-Con is playing a key role in optimizing business practices within the sales organization, and the impact is reaching many departments—starting with sales and moving to account management, sales support, sales development, and product development. Ultimately, general managers and directors can utilize e-Con’s goldmine of information as an asset that helps them strategize and plan for continuing growth. Roxell is an ideal example of a company that is taking advantage of everything e-Con has to offer. They are a pleasure and an inspiration to all teams at e-Con Solutions.
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Erkan YAMAN
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“e-Con CPQ brings ease and simplicity to everyone involved in the Aqtor order process. Even more important, e-Con automation and integration help providers serve customers with efficiency and precision. There’s no break in the process—orders are right the first time and all information is sent to the right people and departments.”
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Our more than 1000 dealers now deliver 66% of our orders online and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms.
Waldo Ragole, ICT Manager
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“e-Con helps us to continuously automatize our order processes and provides a creative platform for independent web-based tools. The flexible CPQ functionality can be adapted and individually programmed for use in a wide range of applications.”
Frank Brandtner
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“e-Con analyzes quality and offers all the checks and balances needed for a perfect order. An order that would take hours to complete manually can be accomplished in a few minutes, with no errors. ”
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“Thanks to seamless integration with Microsoft Dynamics AX, e-Con CPQ ensures web orders are always based on real-time ERP information. They’re error-free and can go instantly to production”
Geraldine Billiet
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“I want the best CPQ tool for our Dynamics 365 eco-system. With e-Con CPQ we’re about to enter the after-sales market with time savings in service inspection and analyses from 8 weeks to just 1 week. e-Con CPQ will pay off big time!”
Boudewijn Rast, Group IT Manager
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“e-Con CPQ lets Ridley almost automatically generate BOMs instead of risking mistakes made working manually—and it saves us time that can be better spent.”
Frank Iliaens
