REFERENCE
"e-Con CPQ has helped us win more orders as we can get the quotes to our customers quicker and we can offer quicker delivery.”
Leigh Heath, Sales Manager
NHP
With over four decades of electrical and engineering industry excellence, and driven by a team of over 800 quality personnel, NHP Electrical Engineering Products Pty Ltd is a 100% Australian owned and operated market leader where the aim is simple – to be ‘easy to do business with’. NHP specialize in motor control, power distribution and automation systems, and with a total of 19 market categories, are able to offer the Australasian market the complete industrial electrical and automation solutions package. “Sales, product, and project teams can excel at their roles so that the organization balances the need for speed with high levels of quality, optimal customer pricing, and strong profit margins.”
The problem: Dynamics AX native functionality not “cutting the mustard”
With 25 branches and 24 regional locations throughout Australia and New Zealand their strong customer focus promises to meet any need on time and within budget. While NHP stock an impressive 70,000 plus line items, they are much more than a component supplier. NHP source the highest quality products from leading global suppliers, and customize these into solutions for the local market. For the customized product systems and solutions, NHP utilized Product Builder, the native Microsoft Dynamics AX product configurator. However, NHP were experiencing several problems; their business requirements were beyond the Product Builder functionality, for setting up the models specialized IT knowledge was needed, there was no functionality to facilitate eBusiness or customer self-service. What NHP needed was a tool that integrated with Dynamics AX which would enable them to improve customer service and be a launch pad for future initiatives. After an extensive evaluation process, eCon’s Sales and Product Configurator was chosen.
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Reference
“We wanted our sales tool to generate valid selections. With the old configuration tool, we had too many cases where combinations were selected which could not be built. This is now a thing of the past, while maintaining the flexibility to handle ‘non-standard’ requirements.”
Daniele Nardin, Head of Marketing and After-Sales-Services, CCO
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"A major goal is to capture essential knowledge to be able to sell the best solution for our customer’s requirements and make this available for their international sales organization."
Christoph Wilde
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"We chose e-Con for several reasons: off the shelf integration with Dynamics 365, e-Con Studio's facility in allowing us to model our product lines in one environment, and for how easy it is to use for sales teams (via CE, portal, or FO). We also value e-Con's international clientele and network. All these things make e-Con an ideal partner for companies like Priva."
Kees van der Kruk, Product Marketeer
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"e-Con CPQ will help CSI understand customer requirements, quote and offer the right services, resulting in customers making buying decisions faster."
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"Since implemented, e-Con has cut the time spent on order intake from 10 minutes to only 3 minutes, providing plenty of extra time during the typical 15-minute appointment."
Wouter Spann, IT project manager
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"We want to work with e-Con CPQ for many years forward because they help us to be the leader in our market"
Tor Martin Aspholm
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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Reference
“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
