With over four decades of electrical and engineering industry excellence, and driven by a team of over 800 quality personnel, NHP Electrical Engineering Products Pty Ltd is a 100% Australian owned and operated market leader where the aim is simple – to be ‘easy to do business with’. NHP specialize in motor control, power distribution and automation systems, and with a total of 19 market categories, are able to offer the Australasian market the complete industrial electrical and automation solutions package. “Sales, product, and project teams can excel at their roles so that the organization balances the need for speed with high levels of quality, optimal customer pricing, and strong profit margins.”
The problem: Dynamics AX native functionality not “cutting the mustard”
With 25 branches and 24 regional locations throughout Australia and New Zealand their strong customer focus promises to meet any need on time and within budget. While NHP stock an impressive 70,000 plus line items, they are much more than a component supplier. NHP source the highest quality products from leading global suppliers, and customize these into solutions for the local market. For the customized product systems and solutions, NHP utilized Product Builder, the native Microsoft Dynamics AX product configurator. However, NHP were experiencing several problems; their business requirements were beyond the Product Builder functionality, for setting up the models specialized IT knowledge was needed, there was no functionality to facilitate eBusiness or customer self-service. What NHP needed was a tool that integrated with Dynamics AX which would enable them to improve customer service and be a launch pad for future initiatives. After an extensive evaluation process, eCon’s Sales and Product Configurator was chosen.