Copahome is an independent, family-owned business in Kortrijk, Belgium, specialized in the design and production of sustainable and luxurious window blinds, shades and curtains.Their extensive range of products finds it way to more than 1000 professional dealers in the Benelux and France.
Until recently, Copahome used the AS 400 system to place orders. This system requires an external consultant to update the catalogue whenever a change is made to a product or a new product is added. This process is costly and takes time, often leading to faulty orders.
In 2014 the decision was made to transfer to e-Con CPQ in combination with the e-commerce solution of Sana in the Microsoft Dynamics NAV platform. This would allow Copahome to process all product changes and expansions independently. To speed up the communication process any further Copahome hired a modeller with in-depth knowledge of their product portfolio. Product managers now work directly with someone who understands the product and also understands how the order system works. Copahome is now fully in controle.
Each of the more than 1000 Cophahome dealers can work within e-Con CPQ using their own personal login for the order platform – a portal. This portal has been built with e-Con CPQ, but has a fully customized design based on the Copahome corporate identity. This gives the Copahome website and the order platform one identity – which is important for the professional appearance of Copahome towards the dealers. When a dealer is logged on, he can independently compile the price quotation and order the products. e-Con CPQ continuously calculates the (im)possibilities of the product choices that are being made and shows the impact on the price and the visualisation. When the dealer reaches an agreement, he can order the product with one click of a mouse. The payment is realized by Sana Commerce. e-Con CPQ automatically and immediately generates all the required production materials in the Dynamics NAV system, such as routings and Bill Of Materials. There’s no need for a Copahome employee to intervere in this process.
The combining of Dynamics NAV, Sana Commerce and e-Con CPQ has brought great results to Copahome. The internal and exernal configurators (the portal) consist of just one model. This means that Copahome only needs to update and adapt one environment and the user interface can be adapted to the needs of the dealer or internal staff. Our more than 1000 dealers now deliver 66% of our orders online and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms. Lead time is now often calculated in days instead of weeks. Not only are the orders 99.9% correct, but routings and BOM are also generated in this fully integrated environment.
The fact that Copahome is able to independently manage e-Con CPQ, is very satisfying. Changes, small updates or even the adding of completely new product lines can be done immediately, allowing each of the dealers to quickly and flawlessly process orders. Thanks to e-Con CPQ a need has been fullfilled for Copahome.
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“We wanted our sales tool to generate valid selections. With the old configuration tool, we had too many cases where combinations were selected which could not be built. This is now a thing of the past, while maintaining the flexibility to handle ‘non-standard’ requirements.”
Daniele Nardin, Head of Marketing and After-Sales-Services, CCO
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"A major goal is to capture essential knowledge to be able to sell the best solution for our customer’s requirements and make this available for their international sales organization."
Christoph Wilde
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"We chose e-Con for several reasons: off the shelf integration with Dynamics 365, e-Con Studio's facility in allowing us to model our product lines in one environment, and for how easy it is to use for sales teams (via CE, portal, or FO). We also value e-Con's international clientele and network. All these things make e-Con an ideal partner for companies like Priva."
Kees van der Kruk, Product Marketeer
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"e-Con CPQ will help CSI understand customer requirements, quote and offer the right services, resulting in customers making buying decisions faster."
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"Since implemented, e-Con has cut the time spent on order intake from 10 minutes to only 3 minutes, providing plenty of extra time during the typical 15-minute appointment."
Wouter Spann, IT project manager
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"We want to work with e-Con CPQ for many years forward because they help us to be the leader in our market"
Tor Martin Aspholm
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
