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“With e-Con on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.”
Kristijan de Weerd, IT Manager Europe
Carpetright
Carpetright is a large retailer of flooring and window decoration. Since their foundation in 1988 they have expanded into international retail as well, operating in four European territories: the UK, Netherlands, Republic of Ireland and Belgium.
With e-Con CPQ and Dynamics 365 Operations they’ll configure custom products and product combinations for floors, carpets, and window treatments. After an extensive selection process, Carpetright Netherlands and Belgium decided e-Con CPQ was the best choice for guiding customers through all product options.
Their product portfolio structure is complex, but e-Con CPQ can move customers smoothly through selections and directly to fast, error-free quotes. “With e-Con CPQ on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.” Kristijan de Weerd, IT Manager Europe
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“Thanks to seamless integration with Microsoft Dynamics AX, e-Con CPQ ensures web orders are always based on real-time ERP information. They’re error-free and can go instantly to production”
Geraldine Billiet
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“I want the best CPQ tool for our Dynamics 365 eco-system. With e-Con CPQ we’re about to enter the after-sales market with time savings in service inspection and analyses from 8 weeks to just 1 week. e-Con CPQ will pay off big time!”
Boudewijn Rast, Group IT Manager
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“e-Con CPQ lets Ridley almost automatically generate BOMs instead of risking mistakes made working manually—and it saves us time that can be better spent.”
Frank Iliaens
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“e-Con is honest about the technicality of the setup. Some configurators claim that you can do the setup ‘without code’. That may work for 80% of our complexity, but e-Con is extensible enough to handle all our requirements.”
Christophe Boogaerts, Project Manager
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“e-Con CPQ leads to big savings in time spent on order entry, and it’s decreased error margins to an absolute minimum.”
Alexander Bressers
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“e-Con offered a rules engine that could handle even the most complex options, especially exclusions, and meshed seamlessly with the Microsoft Dynamics AX user interface and ERP databases.”
Kasper Hermes, IT Manager
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“e-Con allows our customers to easily configure one of over 48 000 billion possible pre-mounted drawers.”
Frank Matthijs, Manager IT
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“e-Con makes order entry so much simpler than before. With online capabilities and flexibility in re-configuration and re-use of models, e-Con saves BUVA a lot of time and improves efficiency.”
Björn Kooij, IT Manager
