Carpetright is a large retailer of flooring and window decoration. Since their foundation in 1988 they have expanded into international retail as well, operating in four European territories: the UK, Netherlands, Republic of Ireland and Belgium.
With e-Con CPQ and Dynamics 365 Operations they’ll configure custom products and product combinations for floors, carpets, and window treatments. After an extensive selection process, Carpetright Netherlands and Belgium decided e-Con CPQ was the best choice for guiding customers through all product options.
Their product portfolio structure is complex, but e-Con CPQ can move customers smoothly through selections and directly to fast, error-free quotes. “With e-Con CPQ on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.” Kristijan de Weerd, IT Manager Europe