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"With e-Con on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer."
Kristijan de Weerd, IT Manager Europe
Carpetright
Carpetright is a large retailer of flooring and window decoration. Since their foundation in 1988 they have expanded into international retail as well, operating in four European territories: the UK, Netherlands, Republic of Ireland and Belgium.
With e-Con CPQ and Dynamics 365 Operations they’ll configure custom products and product combinations for floors, carpets, and window treatments. After an extensive selection process, Carpetright Netherlands and Belgium decided e-Con CPQ was the best choice for guiding customers through all product options.
Their product portfolio structure is complex, but e-Con CPQ can move customers smoothly through selections and directly to fast, error-free quotes. “With e-Con CPQ on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.” Kristijan de Weerd, IT Manager Europe
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Reference
“We wanted our sales tool to generate valid selections. With the old configuration tool, we had too many cases where combinations were selected which could not be built. This is now a thing of the past, while maintaining the flexibility to handle ‘non-standard’ requirements.”
Daniele Nardin, Head of Marketing and After-Sales-Services, CCO
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"A major goal is to capture essential knowledge to be able to sell the best solution for our customer’s requirements and make this available for their international sales organization."
Christoph Wilde
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"We chose e-Con for several reasons: off the shelf integration with Dynamics 365, e-Con Studio's facility in allowing us to model our product lines in one environment, and for how easy it is to use for sales teams (via CE, portal, or FO). We also value e-Con's international clientele and network. All these things make e-Con an ideal partner for companies like Priva."
Kees van der Kruk, Product Marketeer
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"e-Con CPQ will help CSI understand customer requirements, quote and offer the right services, resulting in customers making buying decisions faster."
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"Since implemented, e-Con has cut the time spent on order intake from 10 minutes to only 3 minutes, providing plenty of extra time during the typical 15-minute appointment."
Wouter Spann, IT project manager
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"We want to work with e-Con CPQ for many years forward because they help us to be the leader in our market"
Tor Martin Aspholm
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
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