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“With e-Con on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.”
Kristijan de Weerd, IT Manager Europe
Carpetright
Carpetright is a large retailer of flooring and window decoration. Since their foundation in 1988 they have expanded into international retail as well, operating in four European territories: the UK, Netherlands, Republic of Ireland and Belgium.
With e-Con CPQ and Dynamics 365 Operations they’ll configure custom products and product combinations for floors, carpets, and window treatments. After an extensive selection process, Carpetright Netherlands and Belgium decided e-Con CPQ was the best choice for guiding customers through all product options.
Their product portfolio structure is complex, but e-Con CPQ can move customers smoothly through selections and directly to fast, error-free quotes. “With e-Con CPQ on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.” Kristijan de Weerd, IT Manager Europe
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Our more than 1000 dealers now deliver 66% of our orders online and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms.
Waldo Ragole, ICT Manager
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“e-Con helps us to continuously automatize our order processes and provides a creative platform for independent web-based tools. The flexible CPQ functionality can be adapted and individually programmed for use in a wide range of applications.”
Frank Brandtner
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“e-Con analyzes quality and offers all the checks and balances needed for a perfect order. An order that would take hours to complete manually can be accomplished in a few minutes, with no errors. ”
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“Thanks to seamless integration with Microsoft Dynamics AX, e-Con CPQ ensures web orders are always based on real-time ERP information. They’re error-free and can go instantly to production”
Geraldine Billiet
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“I want the best CPQ tool for our Dynamics 365 eco-system. With e-Con CPQ we’re about to enter the after-sales market with time savings in service inspection and analyses from 8 weeks to just 1 week. e-Con CPQ will pay off big time!”
Boudewijn Rast, Group IT Manager
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“e-Con CPQ lets Ridley almost automatically generate BOMs instead of risking mistakes made working manually—and it saves us time that can be better spent.”
Frank Iliaens
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“e-Con is honest about the technicality of the setup. Some configurators claim that you can do the setup ‘without code’. That may work for 80% of our complexity, but e-Con is extensible enough to handle all our requirements.”
Christophe Boogaerts, Project Manager
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“e-Con CPQ leads to big savings in time spent on order entry, and it’s decreased error margins to an absolute minimum.”
Alexander Bressers
