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"With e-Con on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer."
Kristijan de Weerd, IT Manager Europe
Carpetright
Carpetright is a large retailer of flooring and window decoration. Since their foundation in 1988 they have expanded into international retail as well, operating in four European territories: the UK, Netherlands, Republic of Ireland and Belgium.
With e-Con CPQ and Dynamics 365 Operations they’ll configure custom products and product combinations for floors, carpets, and window treatments. After an extensive selection process, Carpetright Netherlands and Belgium decided e-Con CPQ was the best choice for guiding customers through all product options.
Their product portfolio structure is complex, but e-Con CPQ can move customers smoothly through selections and directly to fast, error-free quotes. “With e-Con CPQ on the shop floor, we’re introducing a virtual sales assistant who will help us improve customer service. The move towards a customer-centric organization gets closer and closer.” Kristijan de Weerd, IT Manager Europe
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
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“With e-Con we can save so much time and effort. There’s no need to duplicate data, since all information is completely integrated. We no longer have to create BOM’s, routings, pricing, and other documents as a separate process. As soon as we validate an order, it’s ready for production.”
Michael Kaufman, VP
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"e-Con allows our Customer Care team to quickly and accurately configure Bills of Materials and Routing steps. e-Con ensures that the demand is driven for the correct parts and that they are machined, assembled, and tested according to the appropriate processes."
David Bitter, Technologist
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“Building, maintaining, and changing configurations can be handled by the company’s internal resources much more efficiently, and everything's available in record time to all users. Teams can take a proactive approach to issues and react quickly if major problems arise.”
Laurent Machu, Project Manager
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"Implementing e-Con on top of AX has given our end-users a simple tool for configuring sales projects and judging attainability quickly. It’s improved the transparency of our sales process.”
Henrik Bæk Jørgensen, Head of Product Management
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"Fast response times, flexible (both solution and team), and knowledgeable consultants."
Magnus Dahl, Manager Sales Transformation
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"e-Con is very flexible, agile and low-code CPQ software."
Erkan YAMAN
