Manufacturing and selling custom orthopedic/mobility solutions involves highly specialized calculations, intensive customer service, and geography challenges. Belgium-based Aqtor stakes their reputation on producing a wide range of such customer-specific products and services. Their offerings include leg prostheses, arm prostheses, breast prostheses, arch supports, pelvic belts, corsets, mobility devices, even therapeutic stockings. Their salespeople, called providers, all have medical expertise and work directly from hospitals and rehabilitation centers.
Aqtor wanted to streamline the order process, which meant that providers needed to get the order accurate from the start. There are lots of variables involved in a single order. For example, if you have a knee injury, you need a brace, but the brace that works best for you involves specialized calculations. Before e-Con, providers wrote down specifications and gave them to order intake.
Now, providers can enter e-Con via the Dynamics NAV web client, answer a series of questions, and e-Con calculates the product across guided phases: measurement, fitting, checking and delivering. Users need to input data once and e-Con does all the math across all phases. That includes selecting the right product, order entry via a product form, and converting the product form instantly into a purchase order and production order. e-Con ensures that all data is entered and that there are no inaccuracies through automatic checks and alerts.
e-Con CPQ brings ease and simplicity to everyone involved in the Aqtor order process. Even more important, e-Con automation and integration help providers serve customers with efficiency and precision. There’s no break in the process—orders are right the first time and all information is sent to the right people and departments. That’s making a big difference in error margins, service to providers, and service to customers.
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“We wanted our sales tool to generate valid selections. With the old configuration tool, we had too many cases where combinations were selected which could not be built. This is now a thing of the past, while maintaining the flexibility to handle ‘non-standard’ requirements.”
Daniele Nardin, Head of Marketing and After-Sales-Services, CCO
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"A major goal is to capture essential knowledge to be able to sell the best solution for our customer’s requirements and make this available for their international sales organization."
Christoph Wilde
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"We chose e-Con for several reasons: off the shelf integration with Dynamics 365, e-Con Studio's facility in allowing us to model our product lines in one environment, and for how easy it is to use for sales teams (via CE, portal, or FO). We also value e-Con's international clientele and network. All these things make e-Con an ideal partner for companies like Priva."
Kees van der Kruk, Product Marketeer
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"e-Con CPQ will help CSI understand customer requirements, quote and offer the right services, resulting in customers making buying decisions faster."
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"Since implemented, e-Con has cut the time spent on order intake from 10 minutes to only 3 minutes, providing plenty of extra time during the typical 15-minute appointment."
Wouter Spann, IT project manager
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"We want to work with e-Con CPQ for many years forward because they help us to be the leader in our market"
Tor Martin Aspholm
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“e-Con makes it easy to create and work with complex quotes and agreements in a short time frame. It’s simple to use, it’s got a great look and feel, and from the CPQ vendors I’ve seen, e-Con definitely offers the best value for your investment.”
Jaap Versnel, Business Analyst
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“Internally we often use the line ‘An empty box isn’t a box’. To get to the right (custom) box/enclosure we need tools to get us those custom-made products as soon and efficient as possible. That’s the added value e-Con brings PM Komponenten.”
Harms Jansen, Product Specialist
