Manufacturing and selling custom orthopedic/mobility solutions involves highly specialized calculations, intensive customer service, and geography challenges. Belgium-based Aqtor stakes their reputation on producing a wide range of such customer-specific products and services. Their offerings include leg prostheses, arm prostheses, breast prostheses, arch supports, pelvic belts, corsets, mobility devices, even therapeutic stockings. Their salespeople, called providers, all have medical expertise and work directly from hospitals and rehabilitation centers.
Aqtor wanted to streamline the order process, which meant that providers needed to get the order accurate from the start. There are lots of variables involved in a single order. For example, if you have a knee injury, you need a brace, but the brace that works best for you involves specialized calculations. Before e-Con, providers wrote down specifications and gave them to order intake.
Now, providers can enter e-Con via the Dynamics NAV web client, answer a series of questions, and e-Con calculates the product across guided phases: measurement, fitting, checking and delivering. Users need to input data once and e-Con does all the math across all phases. That includes selecting the right product, order entry via a product form, and converting the product form instantly into a purchase order and production order. e-Con ensures that all data is entered and that there are no inaccuracies through automatic checks and alerts.
e-Con CPQ brings ease and simplicity to everyone involved in the Aqtor order process. Even more important, e-Con automation and integration help providers serve customers with efficiency and precision. There’s no break in the process—orders are right the first time and all information is sent to the right people and departments. That’s making a big difference in error margins, service to providers, and service to customers.
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"e-Con is very flexible, agile and low-code CPQ software."
Erkan YAMAN
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"e-Con CPQ brings ease and simplicity to everyone involved in the Aqtor order process. Even more important, e-Con automation and integration help providers serve customers with efficiency and precision. There’s no break in the process—orders are right the first time and all information is sent to the right people and departments."
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Our more than 1000 dealers now deliver 66% of our orders online and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms.
Waldo Ragole, ICT Manager
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“e-Con helps us to continuously automatize our order processes and provides a creative platform for independent web-based tools. The flexible CPQ functionality can be adapted and individually programmed for use in a wide range of applications.”
Frank Brandtner
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"e-Con analyzes quality and offers all the checks and balances needed for a perfect order. An order that would take hours to complete manually can be accomplished in a few minutes, with no errors. "
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"Thanks to seamless integration with Microsoft Dynamics AX, e-Con CPQ ensures web orders are always based on real-time ERP information. They’re error-free and can go instantly to production"
Geraldine Billiet
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“I want the best CPQ tool for our Dynamics 365 eco-system. With e-Con CPQ we’re about to enter the after-sales market with time savings in service inspection and analyses from 8 weeks to just 1 week. e-Con CPQ will pay off big time!”
Boudewijn Rast, Group IT Manager
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“e-Con CPQ lets Ridley almost automatically generate BOMs instead of risking mistakes made working manually—and it saves us time that can be better spent.”
Frank Iliaens
