Quick response and excellent service even after you’ve delivered a product is essential. Many companies struggle to meet those demands, especially when after-sales teams spend more time locating and ordering spare parts than they do on providing service. When your CPQ software includes Guided Selling or guided selection capabilities, spare parts management becomes a much more efficient and user-friendly process.
You want to ensure that customers receive prompt, accurate service and maintenance for your products, but the very practical task of finding and ordering the right spare parts for the right product and customer can be daunting. Employees, partners, and distributors may not have good search tools. The information they locate may be outdated because it’s not connected to a central ERP system. Issues can range from spending hours finding parts to ordering the wrong ones—leading to delays and poor execution for service contracts. The good news is that CPQ like e-Con can eliminate mistakes and delays involving spare parts.
With e-Con, users can search by categories, by specific part, or view an exploded BOM to make a spare parts selection. Spare parts can be ordered via Dynamics or externally for partners, resellers or distributors via a web portal or browser. Configuring spare parts becomes part of your total after-sales service process, because e-Con works hand-in-glove with Dynamics to ensure that customers, products, spare parts, and service contracts/warranties are all propoerly connected.
A standard process incorporates all details and costs relevant to spare parts into auto-generated service orders, including materials, resources, freight and transport, service fees, and more.e-Con helps you establish customers for life by incorporating all after-sales activities into your product lifecycle. Our rules engine improves speed and accuracy for finding, quoting, and ordering spare parts. You can assure customers that you’ll always have the right part at the right time and meet service requirements efficiently, precisely, and cost-effectively.