Customer loyalty based on your brand is hard to find today. Quick response and superior service are essential to your reputation and success, but it can be a struggle if your employees don’t have the right tools.
For many companies, after-sales/service information is not easily searchable and may be outdated because it’s not connected to a central ERP system. It’s also hard to pinpoint a customer’s exact issues and needs quickly because they’re not following any standard format. And managing service contract timelines in today’s matrix of offerings is extremely challenging.
e-Con helps you establish customers for life by incorporating all service activities into your customer lifecycle so that you can assure customer that you’ll be on call, on-time, with a matching product or service, and within their cost requirements. We’ve helped many businesses improve speed and accuracy for quoting and ordering spare-parts, streamline service call registrations, and auto-generate service orders, including materials, resources, and charges.
e-Con can calculate all aspects of service orders and pinpoint when a resource is needed, when resources are available, and against which costs/prices. Search capabilities make it easy to locate spare parts and materials, which can be quickly added to the service order. Our rules engine accounts for variables such as type of activity, specific resource, place of service, travel costs, and more. It can handle complex scenarios: for example, a repair is needed, the actuals parts are covered by warranty, but the installation time should be paid outside the contract. The actual service order will account for all these parameters with no need to spend time and effort sorting through details.
With e-Con, you’ll have tools that help you establish a track record for responsive, accurate service to customers. It’s part of a total package that covers initial quote through after-sales, and can make all the difference when customers are deciding whether to stay with you or move to a competitor. They have lots of choices for offerings, and ensuring that you’re always there for them does still matter.