Benefits e-Con CPQ offers service organizations
An important key to retaining fickle customers is the ability to quickly pinpoint their needs both pre- and post-sale and deliver the precise service they need at any time. To do this you need full knowledge of the customer, the product, project, or professional service you’ve tailored for them. You also need the ability to quickly obtain the correct information, resources, and for products, spare parts that might be needed for maintenance. Finally, you need tools that let you quickly generate and modify contracts, agreements, and actual work orders that sync with customer timelines.
Benefits e-Con CPQ offers service organisations
With e-Con CPQ, you can gather all the different options and variations for a customer offering, set up possible and impossible combinations once, and translate that information into service-ready information. You’ll be able to search quickly for information relevant to customers, their purchases, and spare parts, thanks to intuitive query tools and built-in integration with Dynamics. We’ve automated the service call registration process, and you’ll be able to consult a knowledgebase to troubleshoot common issues for an offering. Work orders can be generated automatically and linked with the appropriate area in ERP. Just as important, you can work smoothly with customers for years with the ability to create and modify any type of service document, from standard agreements to changing specs and requirements for replenishment, actual goods, and maintenance.