Product and Item Configuration

In our demand-driven marketplace, your success depends on giving customers what they want—choices. Whether you offer standard products or complex, made-to-order products, both B2B and B2C customers expect that you’ll provide custom options and variations. And no matter how many choices are involved, they expect you to produce and deliver their goods promptly, with no mistakes.

Challenge

If your business is keeping pace with trends, your portfolio includes options and variations for both standard and custom goods. There’s a lot involved in even straightforward offerings, and given the need for speed and accuracy, you can’t afford errors and delays that lead to missed deadlines, unhappy customers, and waste. Any of these missteps can shrink already-tight profit margins and send customers to your competition. Tools that support an automated, accurate quote-to-production process can ensure that you record, produce, and deliver exactly what customers want, on time and with room for profits.

Solution

The e-Con product configurator can house all options and variations for a product, no matter how complex the offering. You set impossible and possible combinations once and translate this to production ready information such as BOMs and routings. e-Con adds logic and “smart” questionnaires tailored to user roles, ensuring an efficient, flawless quote-to-production flow. Teams work with connected information and processes that enhance both employee and customer satisfaction.

Gains

Configuring products and items with e-Con CPQ means an unbeatable quote-to-order time. Orders include all documentation needed to jump-start production, and since information is accurate, you won’t encounter roadblocks to timely completion and delivery. And with e-Con self-service capabilities your partners, dealers, and even customers can configure products and items with the same flawless efficiency.