Self-service capabilities via the e-Con Portal deliver support 24×7 to your customers, business partners, and sales force. Users with appropriate access rights can also create quotes and orders within the e-Con Portal and then push them to Microsoft Dynamics after approval. Portal functionality includes the ability to verify quotation status, review configurations, make new versions, and create documents.
Customer spotlight: Assa Abloy France
Assa Abloy France has a network of retailers that can work directly with e-Con’s web-based interface. Each retailer can access the website with a login and password. After they select a product range, they can configure specific products for their customers using e-Con’s guided process, and they don’t have to follow a mandatory sequence of questions to get to the finish line. The same goes for sales administration, which uses e-Con to configure products ordered by fax. Whether a user is working with e-Con for Dynamics AX or using e-Con on the Web, Portal, or Standalone for Web, they can rest assured that they have the most current product information. e-Con’s checks and balances prompt them if they choose an option that isn’t feasible. That’s a relief for back office and production—no more prototypes!
Behind the scenes, the company no longer needs to lose time with updates, errors, and issues that plagued them when they were dependent on their website hosting company for changes and updates. Instead, the R&D department fills the system in with new products or product improvements. Static and dynamic data are managed by the IT department.
The main challenge now is to use this reliable tool to help drive development times that become shorter and shorter. Learn more about the value e-Con offers to Assa Abloy France. Learn more about the value e-Con offers to Assa Abloy France.