How after-sales teams benefit from CPQ Tools
Many companies know that after-sales service is key to turning fickle customers into loyal ones, and e-Con CPQ can sharply increase success here by incorporating all after-sales activities into your product lifecycle.
What holds after-sales teams back from offering great service? Too often, reps get lost for hours chasing down spare parts for even routine product maintenance. Information is not easily searchable and may be outdated because it’s not connected to a central ERP system. It’s also hard to pinpoint a customer’s exact issues quickly because they’re not following any standard for troubleshooting, so it takes far too long to register service calls. There’s added pressure when you factor in trying to sync with service contract timelines. Time lost processing orders and registering calls puts time-to-execute under real pressure. Reps can end up with the wrong parts, send the wrong resources onsite, and run into delays that prevent timely service execution.
With e-Con, you’ll be able to assure customers that you’ll be on call, on time, and that work will align with their budget and time. Advanced search tools and stored product and customer knowledge speed up processes for ordering spare parts and troubleshooting product issues. You can also use e-Con to auto-generate service orders that include customer-specific materials, resources, and charges. Customers rest assured that they’re in capable hands, whether you’re dealing with simple or complex after-sales issues. Learn more about e-Con as an after-sales configurator.